This policy applies to products shipped by or for the Uniqcli entity identified on the accepted order (“Seller”). The accepted quote, order confirmation, contract, product page, or checkout may state product-specific charges and delivery estimates. Those specific terms control if they differ from this general policy.
1. Where we ship
Seller primarily ships to valid commercial, residential, government, educational, APO/FPO, and approved carrier-hold addresses in the United States. Some manufacturers, distributors, carriers, hazardous materials, high-value products, subscriptions, and support entitlements restrict eligible destinations.
Orders to Alaska, Hawaii, U.S. territories, APO/FPO addresses, remote areas, or destinations outside the United States require confirmation and may have additional cost, time, documentation, license, warranty, and support restrictions. International orders are accepted only by written quote and are subject to export and sanctions screening.
Freight, hazardous, oversized, high-value, or signature-required shipments cannot be sent to a P.O. box. Seller may require delivery to a verified business, government, or billing-related address.
2. Order processing
Processing begins after Seller accepts the order and completes required payment, credit, fraud, tax, end-user, export, and configuration verification. In-stock standard products generally leave the applicable warehouse within one to three business days, but this is an estimate, not a guarantee. Build-to-order, configured, allocated, licensed, registered, or special-order items may require additional time.
Business days exclude weekends and U.S. federal holidays. Orders received after the applicable warehouse or carrier cutoff are processed the next business day. Seller may contact customer to resolve an address, payment, eligibility, or product issue; response time affects processing.
3. Delivery estimates and availability
Delivery dates and lead times are estimates based on information from manufacturers, distributors, integration facilities, and carriers. Inventory may be shared across channels and is not reserved until order acceptance. Backorder, allocation, weather, carrier congestion, customs, security screening, manufacturer change, or force majeure may cause delay.
Seller will communicate a material known delay and may offer to wait, accept a partial shipment, select an approved alternative, or cancel the unshipped affected item for a refund. Seller does not substitute a materially different product without approval.
4. Shipping charges and free-shipping offer
Shipping charges are shown at checkout or on the accepted quote when reasonably calculable. A later carrier adjustment may apply if customer-provided dimensions, weight, address type, access conditions, or carrier account information was inaccurate.
Where advertised, free standard shipping on orders over $2,500 applies only to eligible products shipped by standard ground service to one address in the contiguous United States. The threshold is calculated on eligible product value after discounts and before tax. Unless expressly stated, the offer excludes:
- freight, palletized, oversized, overweight, hazardous, refrigerated, or special-handling products;
- inside delivery, liftgate, appointment, white-glove, installation, and expedited service;
- Alaska, Hawaii, U.S. territories, APO/FPO, remote-area, and international destinations;
- use of customer’s carrier account;
- split delivery requested by customer after acceptance; and
- products or programs for which a manufacturer or contract requires separate freight.
The checkout or accepted quote will disclose whether the order qualifies. Merchant Center shipping settings and product-feed shipping labels must match these conditions.
5. Split and direct shipments
Products may ship separately from multiple U.S. distribution warehouses, manufacturers, or integration facilities. Customer may receive multiple tracking numbers, invoices, and delivery dates. Unless the accepted order prohibits it, Seller may invoice shipped portions separately. A shipping promotion applies as stated on the accepted order and will not be multiplied by the number of packages.
6. Carrier, tracking, and signature
Seller selects the carrier and service unless the accepted order states otherwise. Tracking is provided when available. Tracking events are carrier-generated and may lag actual movement. High-value or regulated products may require adult signature, identity check, appointment, or delivery to a secure receiving location. Customer is responsible for ensuring an authorized person can receive the shipment.
If customer supplies a carrier account or selects a nonstandard carrier, customer is responsible for the carrier’s charges, insurance, claims, and instructions, and risk of loss passes when Seller tenders the product to that carrier unless the accepted order says otherwise.
7. Freight and site access
Customer must disclose before order acceptance whether delivery requires an appointment, limited-access service, military-base access, security clearance, escort, certificate of insurance, liftgate, inside delivery, stairs, special equipment, union labor, or other condition. Unquoted carrier re-delivery, storage, detention, demurrage, address-correction, refused-delivery, or accessorial charges caused by missing or inaccurate information are customer’s responsibility.
Freight delivery normally means curbside or loading-dock delivery. It does not include unpacking, placement, assembly, installation, debris removal, or disposal unless expressly stated.
8. Inspection, damage, shortage, and non-delivery
Before signing, inspect pallets and cartons and record visible damage, shortage, or broken seals on the carrier document. Keep all products, cartons, pallets, labels, and packing materials. Photograph the condition before moving or unpacking when practical.
Report damage, shortage, overage, or incorrect product to [email protected] within five business days after delivery. Report a missing shipment no later than 10 calendar days after the expected delivery date. Follow the Return, Refund, and RMA Policy. Failure to preserve evidence or timely report may prevent recovery from the carrier.
9. Address changes, refusal, and undeliverable shipments
An address change after acceptance requires Seller approval and may trigger re-screening, tax changes, delay, or carrier fees. Carriers may not honor reroute requests for high-value products. Customer is responsible for costs caused by an incorrect or incomplete address, unavailable recipient, refused delivery, or unauthorized rerouting, unless caused by Seller error.
10. Title and risk of loss
Title and risk pass as stated in the accepted order or applicable Incoterm. If none is stated, risk passes upon delivery to the customer-designated destination, except when customer uses its own carrier account or selected carrier, in which case risk passes upon tender to the carrier. Software and digital content are licensed, not sold.
11. Digital delivery
Licenses, subscriptions, support entitlements, and digital products may be delivered by email or provisioned to the customer or end-user account. Customer must provide an accurate authorized recipient and domain. Digital delivery is complete when the provider sends the entitlement or makes it available. Such products are generally non-returnable after provisioning or activation.
12. Contact
Order and delivery questions: [email protected]
Damage, shortage, and returns: [email protected]