Return & refund policy

This policy applies to products purchased directly from Uniqcli LLC (“Uniqcli”, “we”, “us”) through this site, a Uniqcli quote, or a purchase order accepted by Uniqcli. It does not apply to products purchased from HP Inc. directly or from any other reseller — those purchases are governed by the seller's own terms.

Uniqcli is an independent authorized HP reseller. Nothing in this policy limits the HP Inc. manufacturer warranty that ships with your product, or any rights you have under applicable law that cannot be waived.

Most new HP hardware may be returned within 30 calendar days of the delivery date shown on the carrier record. To qualify, the product must be:

• Complete — with all accessories, cables, power adapters, documentation and promotional items that shipped with it;
• In its original packaging, with the serial number intact and matching our shipment record;
• Free of physical damage, liquid damage, engraving, asset tags, permanent markings or missing parts;
• With no passwords, firmware locks, management enrollment (for example device-management or activation locks) or user data left on the device.

Products returned incomplete, damaged, locked or enrolled in a device-management program may be refused or subject to an additional deduction reflecting the loss in value.

Unopened products (factory seal intact) are refunded in full — no restocking fee. Opened products that otherwise qualify under Section 2 are subject to a 15% restocking fee, deducted from the refund.

The restocking fee is always waived when the return is our responsibility: the product was defective on arrival, damaged in transit, or not what you ordered.

• Software, licenses, subscriptions and electronically delivered goods, once opened, activated or delivered;
• Ink, toner, printheads, paper and other consumables once the retail packaging is opened;
• Configure-to-order (CTO), customized, imaged, asset-tagged or engraved products built to your specification;
• Special-order and non-catalog items identified as non-returnable on your quote;
• Services (deployment, imaging, installation, support) once performed;
• Products purchased under a written agreement whose terms supersede this policy.

Non-returnable items remain fully covered by the HP manufacturer warranty — if one fails, we will help you file the warranty claim (Section 8).

If a product is inoperable at first use, report it to us within 30 days of delivery. After basic verification with you (or with HP support where required), we will, at your choice, ship a replacement or issue a full refund — no restocking fee, return shipping on us.

Replacements ship as soon as the DOA unit's return is in transit, subject to stock. If HP designates a product for direct manufacturer DOA handling, we coordinate that process for you.

Inspect your shipment on arrival. Report wrong items, missing items, or visible transit damage to us within 5 business days of delivery — keep all packaging, and note damage on the carrier receipt where possible. We will make it right with a replacement or full refund at our cost, including return shipping. Claims reported late may be limited by what the carrier will honor.

1. Email [email protected] with your order or quote reference, the part numbers, quantity, and the reason for the return.
2. We respond within one business day with an RMA number and the return address.
3. Remove any data, passwords, locks and management enrollment from the device.
4. Pack the product in its original packaging inside an outer shipping carton, and write the RMA number on the outer carton only.
5. Ship within 10 business days of the RMA being issued, using a tracked service (insured, for anything of value).

Returns without an RMA number cannot be accepted and will be refused or returned to sender. An RMA does not guarantee credit — the refund is confirmed after inspection (Section 9).

Every product we sell is genuine HP Inc. hardware with the full manufacturer warranty. After the return window closes, hardware failures are handled as HP warranty claims— repair, replacement or service per HP's warranty terms for that product, including any HP Care Pack you purchased.

You can go to HP support directly, or contact us and we will help you file the claim, locate proof of purchase, and escalate through our partner channels. Warranty service does not restart or extend the 30-day return window.

• Returns are inspected within 5 business days of arriving at our returns location.
• Approved refunds go to the original payment method. Card refunds typically post within 5–10 business days after we issue them, depending on your bank.
• Purchase-order buys are settled by credit memo against the invoice (or refund, if the invoice was paid).
• Refunds cover the product price and any taxes collected. Original outbound shipping is refunded only when the return is our responsibility (DOA, transit damage, our error).
• Deductions (restocking, missing parts, condition) are itemized on the credit paperwork.

Exchanges:we process exchanges as a return plus a new order, so the replacement isn't held up by the return in transit. Terms of Sections 2–4 apply to the returned unit.

Cancellations: orders may be cancelled at no charge any time before shipment — email us with the order reference. Once a shipment is in transit it becomes a return under this policy. Configure-to-order and special-order items may be non-cancellable once production or procurement has started, as noted on your quote. Refused deliveries without a prior cancellation are treated as standard returns, and outbound freight is not refunded.

Government purchase card (GPC) micro-purchases follow this commercial policy, and we provide the documentation your card holder file needs.

Purchase orders: where your order incorporates FAR provisions or agency-specific terms (including inspection and acceptance provisions), the order's terms control wherever they differ from this policy. Acceptance, rejection and cure are then handled per the order — including WAWF-based acceptance for DoD buys. Education and enterprise purchase orders work the same way: negotiated terms on the order or contract take precedence.

• Risk of loss for return shipments stays with the sender until we receive the product.
• We may update this policy prospectively; the version in force on your order date applies to that order. The effective date appears at the top of this page.
• If any part of this policy is unenforceable where you are, the rest still applies, and nothing here limits non-waivable statutory rights.
• Data on returned devices: you are responsible for backing up and removing your data before return. We are not responsible for data on returned devices, and returned units are processed for secure erasure.
• Questions about this policy: [email protected].